jay7's Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and applications on the jay7 platform. By using the jay7 website or creating an account, you agree to all the terms of this Policy.

We believe you should have full control over your personal information. The goal of this Policy is to inform you transparently about how we process data, so you can make informed decisions.

If any changes are made to this Policy, we will post a notice on the website and update the "Last Updated" date at the top of the Policy. For significant changes, we will notify you by email at your registered address.

1.1 Registration & Identity Information

We collect the information you provide when creating an account on jay7. This includes:

• Full name and date of birth (for age verification)
• Email address and phone number
• Password (stored in encrypted form)
• National ID or passport number (where identity verification is required)

1.2 Financial & Transaction Information

The necessary information is collected during any financial transaction made via bKash, Nagad, Rocket, or bank transfer. This includes:

• Payment account number or mobile number
• Transaction amount, date, and time
• Bank account details (for bank transfers)
• Transaction ID and reference number

Note: We never store your full card number or PIN. All financial data is protected via SSL encryption.

1.3 Technical & User Activity Information

Some information is collected automatically while you use the jay7 platform:

• IP address and device type
• Browser type and version
• Operating system
• Login time, session duration, and logout records
• Which games you played, how long you played, and transaction history
• Information collected through cookies and similar tracking technologies

Service Delivery & Operations

jay7 primarily uses your information to operate our services correctly. This includes:

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Recording and verifying gaming activity
• Providing bonuses, rewards, and VIP benefits
• Resolving technical issues and providing support

Security & Fraud Prevention

We analyse data to ensure platform security and prevent fraudulent activity. This includes:

• Detecting unusual transactions or login activity
• Preventing multiple accounts or fraudulent registrations
• Protecting your account from unauthorised access
• Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements

Communications & Marketing

With your consent, jay7 may use your contact information for the following purposes:

• Sending important account notifications
• Informing you about new games, bonuses, and promotions
• Notifying you about changes to services or policy updates

You can opt out of marketing communications at any time. However, essential account notifications cannot be turned off.

Service Improvement & Analytics

We analyse data in a statistical and aggregated manner to continuously improve jay7's service quality and user experience. No individual is identified in this analysis.

Service Provider Partners

jay7 shares limited data with certain trusted third parties who help us operate our services. These include:

• Payment processing services (bKash, Nagad, Rocket, banks)
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.)
• Identity verification services
• Technical infrastructure providers

These partners receive only the data necessary to provide their specific services and are required to comply with our privacy standards.

Legal & Regulatory Requirements

In the following circumstances, jay7 may be required to disclose information to authorities:

• In accordance with a court order or legal obligation
• For the legitimate investigation needs of a government or regulatory body
• In the investigation of money laundering or other serious financial crimes

Such disclosures are always limited to what is legally required.

What We Never Do

• jay7 never sells your information.
• Information is never shared with any unauthorised third party for marketing purposes.
• No non-essential information is shared without your consent.

What Cookies Are and How We Use Them

Cookies are small text files stored in your browser. jay7 uses cookies for the following purposes:

• Essential cookies: Keeping login sessions active, ensuring security, and maintaining core service functionality.
• Performance cookies: Helping monitor and improve website performance.
• Preference cookies: Remembering your language preference and other personalisation settings.
• Analytics cookies: Analysing user behaviour to improve services.

You can control cookies by changing your browser settings. However, disabling certain cookies may prevent some jay7 features from working properly.

Technical Security

jay7 uses industry-standard technology to protect your data:

• SSL/TLS encryption: All data exchanged between the website and server is encrypted.
• Password hashing: Your password is never stored directly — only a one-way hash is kept.
• Firewall & intrusion detection: Security is enforced at the server level.
• Regular security audits: Regular assessments are carried out to identify system vulnerabilities.
• Data backups: Secure backups are maintained so data can be recovered in the event of any loss.

Organisational Security

Alongside technical measures, we also ensure data security at the organisational level:

• Only authorised personnel can access specific data.
• All staff are trained on data protection and privacy.
• Access logs are recorded and reviewed regularly.

However, 100% security on the internet cannot be guaranteed. We therefore ask you to keep your password strong and not share it with anyone.

jay7 retains your information according to the following policy:

• Active accounts: All necessary data is retained for as long as your account remains active.
• Financial & transaction records: Retained for a specified period after account closure in accordance with legal and regulatory requirements.
• KYC documents: Identity verification documents are retained in accordance with applicable regulations.
• Marketing data: Deleted as soon as possible after you opt out.
• Logs & activity data: Retained for a limited period for security and fraud prevention purposes.

After the designated period, unnecessary data is securely deleted or anonymised.

Right of Access

You can request to view any information jay7 holds about you. We generally provide this information within a reasonable time after receiving the request.

Right to Correction & Update

If any information in your account is incorrect or incomplete, you can contact us to have it corrected. Ensuring accurate information is in everyone's interest.

Right to Erasure

In certain circumstances, you can request that your personal data be deleted. However, complete deletion may not be possible if there are legal obligations, ongoing disputes, or pending transactions.

Right to Object to Processing

You can object at any time to the use of your data for marketing purposes. Writing to our support email will result in prompt action.

Right to Data Portability

You can request that jay7 provide your personal data in a readable format, so you can transfer it elsewhere if needed.

To exercise any of the above rights or for any privacy-related questions, please contact our support team. We will process your request promptly.

jay7 strictly follows a 21+ age policy. Our services are for those aged 21 and above only.

• Age verification is mandatory at the time of registration.
• If we learn that a minor has created an account, we will close that account immediately.
• We do not knowingly collect or store any information from minors.
• If you suspect that a minor has created an account, please notify us immediately.

jay7 reserves the right to update this privacy policy as needed. Depending on the nature of the changes, we will notify you in the following ways:

• Minor changes: The "Last Updated" date on this page will be revised.
• Significant changes: A notice will be posted on the website and registered email addresses will be notified.

Continued use of jay7 after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.